Believe it or not, conflict is an opportunity for development. The opportunity lies in managing difficult situations to create some good from the energy, interest and emotion that people bring to the confict. This interactive CD-based program will help you better understand that conflict cycle, provide some strategies for managing conflict, and give you a chance to practice analyzing conflict and working to resolve it. It is unrealistic to expect that our lives will be free of conflict, but it is realistic to learn how to manage conflict to minimize the negative consequences and maximize the positive outcomes.

Table of Contents

Click on a folder to view the topics for each section of the interactive CD-ROM:

Introduction

Purpose
Features
Course Objectives
How to Use This Course

Before Getting Started

Explore Your Attitudes Toward Conflict

What is Conflict?

Objectives and Introduction
Characteristics and Misconceptions
Conflict Cycle
Challenges of Conflict

What Causes Conflict?

Objectives
Faulty Communication
Other Causes
Warning Signs
Practice

Resolving Conflict

Objectives
Conflict Management Styles
Techiniques
Steps of Problem Solving

Mediation

Objectives
Mediator's Role
Skills and Techniques
Strategies
Case Study

Finishing Up

Explore Your Attitudes Toward Conflict

Resources

Bibliography
Newsletters and Journals
Web Links