Believe it or not, conflict is an opportunity for development. The opportunity lies in managing difficult situations to create some good from the energy, interest and emotion that people bring to the confict. This interactive CD-based program will help you better understand that conflict cycle, provide some strategies for managing conflict, and give you a chance to practice analyzing conflict and working to resolve it. It is unrealistic to expect that our lives will be free of conflict, but it is realistic to learn how to manage conflict to minimize the negative consequences and maximize the positive outcomes.
Table of Contents
Click on a folder to view the topics for each section of the interactive CD-ROM:
Before Getting Started
What is Conflict?
What Causes Conflict?